Thank you for visiting our website. Waterbury Hospital offers the information on this web site only to allow patients to pay balances online. If you have trouble accessing your account, our Customer Service Department will assist you. Their contact information is listed below. This information is not intended as medical or financial advice.
By agreeing to the terms of our secure site, you will enter a secure area of our web site. Waterbury Hospital will not be held responsible in the event your electronic message is not transmitted due to technical problems related to this site or to the hosting server. All personal identifying information is encrypted and transmitted via secure networks. If there are questions regarding this site, please contact the Waterbury Hospital’s Patient Accounts Department via phone or online with the information below.
Phone: (203) 573-7116
Available Monday – Friday 8:30 am – 3:30 pm.
To contact us online, https://wtbyhosp.paymyhealthbill.com/quickpay
Online Bill Pay Refund Policy
The Patient Accounts Department will work with you to resolve any billing discrepancies that may occur. If there is an overpayment to your account, it will be refunded to the appropriate party. Over payments will be transferred to other open self-pay accounts up to the amount that is due. The refund of any remaining credit balance will be sent to the patient/guarantor. Please allow a few weeks for a credit balance to be processed. If you believe you have made a payment in error or have any other issues or questions related to your payment history with Waterbury Hospital, please call or contact us via our website.
License for Your Use of this Site
Waterbury Hospital grants you a limited, revocable and nonexclusive license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with the express written consent of Waterbury Hospital. This site or any portion of this site may not be reproduced, duplicated, copied, sold, visited or otherwise exploited for commercial purposes without the express written consent of Waterbury Hospital. You may not utilize framing to enclose any trademark, logo or other proprietary information contained on this site without express written consent. You may not use any meta tags or any other “hidden text” utilizing Waterbury Hospital’s name or trademarks without our express written consent.
You agree to use this site only for lawful purposes, and you acknowledge that your failure to do so may subject you to civil or criminal liability. You are responsible for ensuring that any materials you post to this site or a discussion area via email or otherwise does not violate the copyright, trademark, trade secret or other personal or proprietary rights of any third party. You agree not to disrupt, modify, or interfere with this site or its associated software, hardware and servers in any way and you agree not to impede or interfere with others’ use of this web site. You further agree not to alter or tamper with any information or material on or associated with this site. Any unauthorized use terminates the permission of license granted by Waterbury Hospital.
Disclaimer of Warranties and Limitation of Liability
Waterbury Hospital makes no representations or warranties about the suitability of these materials for any purpose. YOU ACKNOWLEDGE THAT YOU ARE USING THIS WEB SITE AT YOUR OWN RISK. THIS SITE IS PROVIDED BY WATERBURY HOSPITAL ON AN “AS IS” AND “AS AVAILABLE” BASIS, AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PUPOSE OR NON-INFRIGEMENT. WATERBURY HOSPITAL SHALL NOT BE LIABLE FOR DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS SITE, INCLUDING, BUT NOT LIMITED TO, ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE OR CONSEQUENTIAL DAMANGES.
Applicable Law and Jurisdiction
Access Code and Security
The Online Bill Pay “Service” will be accessible through an access code assigned by Waterbury Hospital. You agree not to give or make available your access code to any unauthorized individuals. If you believe that your access code has been lost or stolen or that someone may attempt to use your access code without your consent or has authorized payments without your permission, you must notify us at once. You must restrict or inhibit any other user from using the Service. You may not send any unlawful, fraudulent, libelous, defamatory, obscene, pornographic, threatening, offensive, or otherwise objectionable information of any kind. You may not use the “Service” to conduct any illegal activity or solicit the performance of any illegal activity, including without limitation the U.S. export control laws and regulations.
Your liability for Unauthorized Transfers
If you tell us within two (2) business days after you discover your access code or the Software has been lost or stolen, you can lose no more than $50.00 if someone uses your account with us without your permission. If you do not tell us within two (2) business days after you learn of such loss or theft, and we can prove that we could have stopped someone from using your access code of the Software without your permission if you had told us, you could lose as much as $500.00.
In the Event Your Bank Returns a Transaction
In using the “Service”, you are requesting us to make and accept payments for you from your designated transaction account. If your financial institution, or the holder of the account from which you have designated payment is unable to process a transaction (for example, there are not sufficient funds in your account to cover the transaction), the transaction may not be completed. Typical processing time for credit card transactions is 3 business days.
Types of Payments and Limitations on Payees
You may use the “Service” to authorize payment from an account that you designate. We reserve the right to refuse to pay any person or entity to which you may direct a payment. We are obligated to notify you promptly if we decide to refuse to pay a person or entity designated by you. This notification is not required i you attempt to pay tax or court-related payments, which are prohibited under this Agreement.
As a customer of the “Service”, you will not be charged by us for receiving a bill electronically or for payment authorizations that you choose to send electronically. There may be a charge of additional transactions and other optional services.
The contents of the documents are copyrighted under the United States copyright laws. The owner of the copyright is Waterbury Hospital. You may download or print portions of material from the Service solely for your own non-commercial use. You may modify as necessary for your personal or business use. Any other copying, redistribution, retransmission to any other entity or publication of any viewable material is strictly prohibited without our express written consent. You also agree not to change or delete any proprietary notices from materials downloaded from the Service.